With the WhatsApp Business skill GENI reads your business inbox and drafts replies, so you do not have to sit behind your phone all day.
Available from Growth. You need a number on the WhatsApp Business API; see Connecting WhatsApp Business.
What can GENI do with WhatsApp Business?
- Read your Business inbox and fetch the recent incoming messages
- Send a message from your business number
In practice that means: have incoming questions summarised, see which ones actually need action, and have the replies drafted.
Example: what you ask, what you get
What came in on WhatsApp?
9 messages since yesterday, 4 need action
- +31 6 12… , asks whether you are open on Saturday. Comes up often.
- +31 6 44… , still waiting for last week's quote.
- +31 6 78… , reports a fault with the March installation. Urgent.
- +31 6 21… , asks about maintenance pricing.
The other 5 are thank-yous and confirmations.
I would take the fault first. Shall I draft a reply?
Requirements
- Plan: Growth and up
- Connection: a number on the WhatsApp Business API, through Meta
- A Meta Developer account with an approved app
A regular WhatsApp or WhatsApp Business app account is not enough.
Activating
- Go to Dashboard -> Skills and activate WhatsApp Business
- Go to Dashboard -> Connectors and enter your Meta credentials
- Set up the webhook in Meta, otherwise you receive no messages
- WhatsApp Business is usable
What it costs
| Action | Credits |
|---|---|
| Read and summarise messages | ~50 |
| Draft and send a message | ~80 |
Meta also charges its own conversation fees; those run through your Meta account and are separate from your credits. See The credit system.
Limits
- Sending asks for confirmation. You read the text before it goes out.
- Meta only allows free-form text within 24 hours of the customer's last message. Outside that you need an approved template.
- Text only. Sending images, documents and voice notes is not supported.
- No group conversations.
- GENI does not delete messages or block contacts.
- No webhook means no incoming messages, even though sending works.
Troubleshooting
No messages come in. The webhook is not set up correctly. Check the URL, the Verify Token and that you subscribed to messages.
Sending fails outside office hours. The 24-hour window has probably expired. Use a template approved in Meta instead.
The token keeps expiring. Meta issues temporary tokens by default. Create a permanent system user token.
Meta will not approve your app. Without an approved app the API does not work. That runs entirely through Meta.
Frequently asked questions
Does GENI reply to everything automatically? Only if you explicitly schedule that. By default it reads and you decide what goes back.
Can I connect my personal WhatsApp? No. Only a number on the Business API; that is a Meta requirement.
Can it handle frequently asked questions itself? You can schedule it, with confirmation before sending. For a real answering script the AI Receptionist is a better fit.
Can I see WhatsApp and Instagram together? Yes. With both connected you can ask in one request what came in across both channels.
Back to Skills marketplace See also: Connecting WhatsApp Business · Instagram DM · AI Receptionist On the site: all skills · all integrations
dGENIX Docs, WhatsApp Business, updated August 2026