Terms of Service

• dGENIX / we / us: the dGENIX platform, offered by dGENIX B.V. (in formation) (Chamber of Commerce 97916137), established in the Netherlands.
• User / you: any natural or legal person who creates an account on or uses dGENIX.
• Service: the dGENIX platform, including the AI assistant (GENI), the skills, the Growth Engines, workflow automations and all related functionalities.
• GENI: the AI assistant of dGENIX.
• Growth Engines: the SEO, GEO, Authority, Reputation and AI Content engines.
• Credits: the digital unit of account for the use of AI actions on the platform.

These terms of service apply to all use of the dGENIX service and to all agreements between dGENIX B.V. (in formation) and the user. By creating an account or using the service you agree to these terms.

Deviations from these terms are only valid if agreed in writing. Any purchasing or other terms of the user are expressly rejected.

• Creating an account requires a valid email address.
• You are responsible for keeping your login credentials secure and for all activity that takes place under your account.
• You may not transfer or share your account with third parties without our written consent.
• dGENIX reserves the right to suspend, block or delete accounts in case of abuse, fraud or breach of these terms.
• You must be at least 18 years old to use the service.

• dGENIX offers monthly and annual subscriptions. Current prices are on the pricing page. Prices are exclusive of VAT unless stated otherwise.
• Payment is processed via Stripe and is paid in advance per period. Your subscription renews automatically until you cancel.
• If a payment fails, the service is suspended until payment is completed.
• Price changes are announced at least 30 days in advance by email.

• Credits are only valid within dGENIX, have no monetary value outside the platform and are personal and non-transferable.
• Every AI action consumes credits. dGENIX determines the credit cost per action and may adjust it; displayed costs are indicative.
• Purchased credits and credit packs are never refunded, including upon cancellation, downgrade, non-use or deletion of your account.
• Unused plan credits expire at the end of the billing period and are not refunded or carried over to a next period.
• Consumed credits are not refunded, including where the AI output did not meet your expectations. Only in the event of a demonstrable technical error on our side may we, at our discretion, credit them back.
• If your credit balance falls below the minimum buffer (100 credits), the AI assistant stops automatically.

It is not permitted to use dGENIX for:

• Distributing or generating illegal, harmful, offensive, discriminatory or misleading content.
• Infringing the rights of third parties, including intellectual property, privacy or image rights.
• Processing personal data about third parties without a valid legal basis (see also section 9).
• Bypassing security measures, gaining unauthorised access, scraping or automated excessive use.
• Spam, phishing or other unsolicited communication, or use in breach of the terms of connected services.
• Reverse-engineering, copying or using the service to develop a competing product or service.
• Commercially reselling, sublicensing or reselling the service without prior written consent.

In case of (suspected) abuse, dGENIX reserves the right to suspend or terminate the service without prior notice and without any right to a refund.

• The service uses artificial intelligence. AI output is generated automatically, may be inaccurate, incomplete or unsuitable and is provided “as is”, without any warranty as to accuracy or fitness for purpose.
• You are responsible for reviewing, verifying and using the output before you rely on or act upon it.
• AI output does not constitute legal, financial, tax, medical or other professional advice.
• For features that publish or send on your behalf (such as CMS drafts, emails or review invitations), you remain responsible for the content and for compliance with applicable laws and regulations.

• Skills and Growth Engines are part of your plan or available as a paid add-on. Access depends on your plan; carrying out actions consumes credits.
• Some features require you to connect your own external accounts (for example Google, Microsoft, Telegram or a CRM). You remain responsible for their use and for compliance with those services' terms.
• Workflow automations and scheduled tasks are executed automatically on your behalf based on your instructions. You are responsible for those instructions and their outcomes. dGENIX accepts no liability for actions the AI takes based on your instructions.
• Add-ons and slots are personal and non-transferable. You can deactivate a paid add-on at any time via the dashboard; billing stops at the end of the current billing period.

Content you enter into the service remains yours. You grant dGENIX a limited, non-exclusive licence to process this content to the extent necessary to provide the service.

You warrant that you are entitled to use the content and data you enter, and that you have a valid legal basis for any third-party personal data you process through the platform (for example contacts, leads or campaign recipients). For that data you are the data controller, as described in our Privacy Policy. You indemnify dGENIX against all third-party claims arising from your content, your use of the service or your breach of these terms.

dGENIX aims for high availability but does not guarantee uninterrupted access. Planned maintenance is announced in advance where possible. Unplanned outages are resolved as quickly as possible.

dGENIX is not liable for damages resulting from temporary unavailability or disruptions in external services on which the service depends, including AI, payment, hosting and messaging providers.

To the extent permitted by law, the total liability of dGENIX is limited to the amount you paid to dGENIX in the three calendar months preceding the damaging event.

dGENIX is not liable for indirect damages, consequential damages, loss of profits, missed savings or loss of data. The AI assistant automatically generates content; you remain responsible for reviewing and using this output (see section 7).

The above limitations do not apply to the extent the damage results from intent or deliberate recklessness on the part of dGENIX.

All rights to the dGENIX platform, the software, the interface, the trademarks and the underlying technology belong to dGENIX. You receive only a non-exclusive, non-transferable right to use the platform for personal or internal business use.

To the extent AI output is capable of ownership, the rights to it are, as between the parties, yours, insofar as this does not conflict with the terms of the underlying AI providers. You are responsible for ensuring that your use of the output does not infringe the rights of third parties. Feedback and suggestions you provide to us may be used by us freely and without compensation.

If you are a consumer, you have in principle a 14-day withdrawal period. Because dGENIX is a digital service made available immediately after your order, you expressly request immediate delivery at the outset and acknowledge that you lose your right of withdrawal once the service has been delivered, or once purchased credits have been delivered and made available. Business users have no statutory right of withdrawal.

• You can cancel your subscription at any time via the dashboard. You retain access until the end of the current billing period.
• Subscription fees already paid and purchased credits are not refunded, unless mandatory law requires otherwise.
• After deletion of your account, your data is processed in accordance with our Privacy Policy.

These terms are governed by Dutch law. Disputes will preferably be resolved by mutual agreement. If that is not possible, the competent court in the district of Oost-Brabant has exclusive jurisdiction, unless mandatory law designates a different court.

dGENIX reserves the right to amend these terms. For material changes, you will receive a notification by email or in the dashboard at least 14 days in advance. Continued use of the service after the effective date constitutes acceptance of the new terms.