Where your data lives: privacy and security with an AI assistant

The question to ask up front

An AI assistant that really helps works with sensitive things. Your email. Your customers' details. Contracts, quotes, notes from conversations. That is exactly why it is useful, and exactly why you need to know what happens to that data.

Most business owners only ask that question when something goes wrong. It is better to ask it up front, for every service that will process data from you or your customers. Below are the questions that matter, and how dGENIX answers them.

Question 1: where is my data processed?

For a European business this is not a detail. The GDPR sets requirements for processing personal data, also when that happens through someone else's service.

dGENIX: your data is processed on servers within the European Union, and falls under European privacy law.

Question 2: is my data used to train AI?

This may be the most important question. A service that uses your email or customer data to improve models lets your data end up somewhere you no longer have sight of.

dGENIX: your data is stored encrypted, and never sold, never shared and never used to train AI.

Question 3: who decides what the assistant can access?

An assistant that can access everything is a risk. An assistant that can access nothing is useless. It is about control per part.

dGENIX: you decide per tool what GENI may see and do. You only connect what you need, and when connecting you see what access you give. For Google you give consent per service separately. For connections with a key, such as HubSpot, you decide when creating it which permissions that key gets.

A connection in dGENIX copies nothing: your data stays with the service itself. How to approach that sensibly is covered in connecting tools safely.

Question 4: can the assistant do something without me?

An assistant that sends emails or publishes things on its own can do damage you cannot undo.

dGENIX: for anything important or irreversible, GENI first asks whether it may proceed. Think of an email going out or an action that costs a lot of credits. That applies inside scheduled tasks too. Content GENI writes for your website goes into your CMS as a draft; you press publish. And GENI does not delete mail, files or contacts.

Where exactly that line lies, you can read in what an AI agent may decide.

Question 5: can I see what happened?

Trust is easier when you can check what was done.

dGENIX: every task appears on your timeline, including what it cost. For scheduled tasks you see per run whether it succeeded, what it did and what it cost.

Question 6: how do I get out again?

A service that is easy to get into but hard to leave is not a good service.

dGENIX: you break a connection with one click in your dashboard. GENI loses access to that tool at that moment, and the stored keys are deleted. You do not need to email anyone. Under Settings you can download your data or delete your account.

Question 7: what rights do I have?

Under the GDPR you have rights over your own data. Those need to be exercisable in practice too.

dGENIX: access, correction and deletion of your data, whenever you want. If you work with your customers' data, we enter into a data processing agreement with you on request.

Question 8: does customer data stay separate?

For an agency or anyone working for several clients, this is essential. Information from one client does not belong in the work for another.

dGENIX: your memory is private and only yours. With projects you keep context separate per client: what you add in a project stays linked to that project. A connection lives on your account; even within the same business, nobody shares your connections.

What you do yourself

A service can arrange a lot, but part of the responsibility stays with you:

• Only connect what you use, and review your connections once a quarter.
• Do not share data you do not need to share. Do not paste complete customer files into a conversation when a summary is enough.
• Only use your own customer lists for things like review requests. The Reputation Engine puts an unsubscribe link in every email and never sends another request to someone who unsubscribed, but a bought list never belongs in it.
• Sign a data processing agreement if you process customer data.

In summary

Question	Answer at dGENIX
Where is data processed?	On servers in the EU
Is it used for AI training?	No, never
Who decides access?	You, per tool
Does anything irreversible happen without me?	No, your approval first
Can I see what happened?	Yes, on your timeline with costs
How do I stop?	One click per connection, keys are deleted
What rights do I have?	Access, correction and deletion, and a data processing agreement on request

More is on the security page and in the privacy statement. What the platform does beyond this, you can read in what is dGENIX.

Frequently asked questions

Is dGENIX suitable for my customers' data?

Yes, as long as you arrange it properly: only connect what is needed, use projects to keep clients separate, and sign a data processing agreement if you process customers' personal data.

Does GENI continuously read along in my mailbox?

No. Your inbox is only fetched when you ask for it, or when a scheduled task you set up does so.

What happens to my data if I delete my account?

You can download your data first under Settings. Then you delete your account, and you can request deletion of your data under your GDPR rights.