Support Kennisbank
Load in your manuals and FAQs, and GENI answers client questions in your own words. With the source attached, so you can check where the answer came from.
How it works
Up and running in three steps
From account to your first task. Nothing to install, nothing to configure that you did not choose yourself.
Create your account
Sign up for dGENIX and your assistant is ready. You work in the browser, on your phone or through Telegram.
Switch the skill on
This skill comes with the Pro+ plan. Switch it on under Skills in your dashboard and it is active right away.
Just ask GENI
Type or say what you need in plain language. For example:
“What does our manual say about the warranty period on repairs?”
Pro+: Available from the Pro plan (€129/mo). Compare plans →
Actions
Everything GENI does with Support Kennisbank
Describe what you need in plain language. GENI picks the right action itself.
4 actions
Your own documents in it
Manuals, product descriptions and FAQs become searchable straight away.
An answer with its source
You see which document the answer came from and can check it.
Client questions answered
Based on what your documentation actually says, not on a guess.
Knowledge your team shares
Everyone gets the same answer, including the colleague who just started.
Workflows
Stronger together with your other skills
GENI links this skill to your other skills and runs the whole thing on a schedule. A few examples, the possibilities are endless:
Support that answers itself
Your own bot with your own knowledge
From documentation to article
